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Lord Hall: BBC report is 'grim reading' in places
The BBC has spent almost £5m on three inquiries set up in the wake of the Jimmy Savile scandal.
The corporation's annual report revealed the Pollard Review, which looked into Newsnight's dropped investigation into Savile, cost £2.4m.
BBC Trust chairman Chris Patten said the organisation was determined to learn lessons from the past year.
Director general Tony Hall admitted the BBC was not the "steward of public money" it should have been.
Lord Hall, who started in the job four months ago, said further steps were needed to ensure the BBC was better run and more efficient.
Analysis
David Sillito Media Correspondent
A year of "some incredible highs and some desperate lows" was the verdict of the BBC's chairman, Lord Patten.
The most notable high was the Olympics watched by 90% of the population. It is the lows, however, that have dominated the headlines.
The crisis surrounding Jimmy Savile, the executive pay-offs, and the £98m loss on the failed DMI technology project cast a gloom over this year's annual report.
Trust in the BBC did take a knock but appears to be recovering, though it's not back to where it was a year ago.
But when you dig into the report the public's views of the corporation is not the same as its views of the programmes.
Figures that record appreciation of the output have risen again this year from 82.6 to 83.1, Top Gear has become the world's most watched factual programme, Dr Who is now seen in more than 200 territories.
The BBC is also promising cultural change in the way it is managed, trying to make it less bureaucratic. New management may be interesting for the BBC's staff but for the public, the announcement that Mishal Husain will be joining Radio 4's Today Programme will probably be more interesting.
The BBC has long said it wanted more women to present on the Today Programme. It's getting there, eventually.
The breakdown of the costs of the Pollard Review showed that the £2.1m costs (excluding tax and VAT) included £893,500 to lawyers Reed Smith and £492,436 for the BBC's "external legal support".
In addition, witnesses' legal costs totalled £391,120. This included £101,000 to cover the "legal and related costs" of Helen Boaden, who was moved from her position as head of news after she was criticised in the report.
Former director general Mark Thompson, who left the BBC last year, received £86,000 in legal costs.
The Pollard Review was set up by the BBC to decide if there were management failings over Newsnight's axed Savile investigation in 2011.
The report, headed by former head of Sky News Nick Pollard and published in December 2012, concluded the decision to shelve the investigation was "seriously flawed" but "done in good faith".
The report dismissed claims the programme was dropped to protect tribute shows to Savile and found no evidence of a cover-up, but was highly critical of BBC bosses in describing "chaos and confusion" and "leadership in short supply".
Further reviewsAside from the Pollard Review, the Respect at Work Review by Dinah Rose QC was published in May; and Dame Janet Smith's review into the culture and practices of the BBC during the Savile years will come out later this year. This includes a detailed investigation by Dame Linda Dobbs DBE into the conduct of Stuart Hall at the BBC.
The cost of all three inquiries up to 31 March 2013 was £4.9m, which will rise when final costs are announced.
According to the annual report, public trust in the BBC, which was hit by the Jimmy Savile scandal and the Newsnight crises, had now almost recovered to previous levels.
It said the BBC continued to reach 96% of the population every week - with audiences consuming an average 19 hours of content weekly.
"Start Quote
End Quote BBC director general Tony HallI hope that by this time next year I'm standing before staff and licence fee payers with a simpler organisation where the responsibilities are much clearer."
In the 2012/2013 financial year, the BBC delivered £580m "efficiency savings" in the final year of a five-year programme. With a £2bn of cumulative savings delivered in this period, the BBC exceeded the 3% year-on-year efficiency savings target set by the Trust.
The report also highlighted the success of the BBC's Olympic coverage. The 2,500 hours of television coverage reached 90% of the population - the highest audience for any event since measurements began.
"This has truly been a year like no other, with some incredible highs and some desperate lows," said Lord Patten. "In both, there are lessons we must learn."
He welcomed Lord Hall's plans to reform the BBC's "management culture" - one of the actions required by the BBC Trust following the Pollard Review.
The report also highlighted the BBC's failed £100m Digital Media Initiative - which was halted last autumn having never become fully operational.
Lord Hall said: "From redundancy payments to the failed DMI project, the BBC has not always been the steward of public money it should have been.
"This is changing and we now need to take further steps to ensure the BBC is better run and more efficient".
At a press conference at New Broadcasting House in central London on Tuesday, Mr Hall said: "I hope that by this time next year I'm standing before staff and licence fee payers with a simpler organisation where the responsibilities are much clearer."
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