The organisers of the 2014 Commonwealth Games in Glasgow have apologised for an ongoing fiasco with ticket sales which has now entered a second day.
Chief executive David Grevemberg said they had "let a lot of people down" and were "very sorry".
The apology came after the online system was unable to cope with demand for 100,000 extra tickets on Monday.
Glasgow 2014 said tickets were still on sale but the website was experiencing "some recurrence of issues".
The latest statement from the Games' organiser said: "As traffic has increased, we have seen some recurrence of issues people were having with the ticketing website.
End Quote Peter CharltonThere I am sitting there seven hours later and still waiting. Quite bluntly, it is a farce."
"We are continuing to sell tickets, but at the same time we need to investigate the cause of these issues and monitor the queue closely.
"We will provide an update on this website and our social channels on a regular basis."
The tickets, for all 17 sports and the opening and closing ceremonies, went on sale on a first some, first served basis at 10:00 on Monday.
It quickly became apparent from comments posted on social media sites that the online site could not cope with demand.
Some people said they been trying to get tickets for up to 24 hours. People also reported problems with the phone booking system.
Others told of successfully getting through online, only to be returned to the queue while attempting to pay.
Glasgow 2014 was forced to close the site at midnight to investigate the problem. It re-opened again in the early hours of the morning but is not glitch free.
'Incredibly frustrating'Chief executive David Grevemberg told BBC Radio's Good Morning Scotland programme the situation was "totally unacceptable".
"We let a lot of people down which we are very sorry for," he said.
"It was an incredibly frustrating and disappointing day yesterday.
"It's just not in keeping with the experience we are trying to create with Glasgow 2014. To put it simply, the system just did not cope.
"Despite being fully tested, it just did not cope with the churn."
Disappointed sports fan Peter Charlton told BBC Scotland: "People do want to buy the tickets but at the same time, they do have a life to lead. There I am sitting there seven hours later and still waiting.
"Quite bluntly, it is a farce."
After waiting six and a half hours, Jane Waller managed to get two tickets for the gymnastics and one for the Velodrome.
But as she was about to pay, she was put back into the queuing system.
"I wasn't sure if I'd been charged or not so I ended up having to phone my credit card company," she said.
'Not acceptable'"It's just a fiasco. I was really looking forward to telling my daughter I had tickets for the gymnastics but unfortunately I haven't now."
Mr Grevemberg said: "People waiting seven hours is just not acceptable, or that people were not able to complete transactions.
"We are taking this very seriously and are continuing to deal with it."
He said that after closing down the site at midnight, selling began again at about 01:00.
"Obviously demand was lower because it was the middle of the night but we have had positive indications this morning, but it is not problem free," he said.
"Ultimately, we have tickets to sell and want those tickets to be sold."
Mr Grevemberg said tens of thousands of tickets had been successfully sold.
"We are asking people to be patient and bear with us," he added.
Have you tried to buy tickets? Do you have tickets? Email us at haveyoursay@bbc.co.uk adding 'Commonwealth tickets' in the subject heading and including your contact details.
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