Channel Tunnel trains resume with delays

Written By Unknown on Minggu, 18 Januari 2015 | 19.21

18 January 2015 Last updated at 12:07

Passengers using the Channel Tunnel are still experiencing delays after it reopened following a lorry fire.

Services resumed on Sunday morning but passengers have reported being held at the tunnels in both UK and France.

Eurostar trains started moving through the tunnel again about 11:30 GMT, but at a reduced speed and only one of the two tunnels is open.

At least 12,000 passengers were affected when the tunnel was closed for most of Saturday.

Eurostar said passengers should expect delays of up to two hours from when they board.

Eurotunnel, which operates car and lorry services, said there was a three-hour wait to board shuttles, and the tunnel affected by the fire would remain closed throughout Sunday.

'So agitated'

Kim Notman, who is at the Eurotunnel terminal in Calais , told the BBC: "I was loaded on to the train at 09:30 GMT with my car and have now been stuck on the train for the last three hours.

"The doors to the train have now been opened because people were getting so agitated."

No arrivals at London's St Pancras from Paris or Brussels are expected until after 13:00 GMT, Eurostar said.

Eurostar had advised passengers to check in as normal if they were already booked to travel on Sunday, and those who had been unable to travel on Saturday should not arrive at stations unless they had re-booked.

The Eurostar website is showing seats are still available for travel this weekend.

BBC News correspondent Andy Moore said an extra Eurostar train from London to Paris was being laid on, with 800 seats available, in an attempt to ease the queues.

Despite the company organising re-bookings, accommodation and refunds, it could be Monday before the backlog is cleared, he added.

Eurostar - which operates passenger services between Paris, London and Brussels - said 26 of its trains were cancelled on Saturday afternoon, affecting at least 12,000 passengers.

Eurotunnel's services started running again during the night after "residue smoke" was cleared from one of the tunnels.

The company added that it expected to operate a reduced Le Shuttle timetable, with two departures every two hours from both the UK and France. Its customers have been advised to check in as normal.

The alarm was raised when two CO2 detectors were triggered at 11:25 GMT on Saturday at the French end of the north tunnel.

Eurotunnel said a load on a lorry on board one of its trains, en route from the UK to France, had been "smouldering".

John Keefe, Eurotunnel's public affairs director, said: "We are in the process of moving the train from the incident site. That will enable us to get our technicians in to clean up and conduct any repairs that'll be necessary."

Lines of lorries

Eurotunnel said passengers were safely evacuated from trains in the tunnel, and the fire "was quickly brought under control" by French emergency services.

Eurotunnel trains

Please turn on JavaScript. Media requires JavaScript to play.

Passenger Ben Lawton describes how his cabin filled with smoke

Firefighters examined the site and a Eurotunnel spokesman said it did not look like there was any significant damage.

During the day, at St Pancras station and in Paris, there were long queues of passengers after services were cancelled. At Folkestone, lines of lorries built up near the Eurotunnel entrance.

Eurotunnel had anticipated resuming services on Saturday night through its south tunnel, which was unaffected by the fire.

But in a tweet the company said it was "taking slightly longer than anticipated to recommence services, we need to be sure any residue smoke cleared completely before we do so".

Empty trains were sent through the tunnel to ensure it was clear and customers were offered transfers to ferries until the service recommenced, Eurotunnel said.

Eurostar's customer care number is 03432 186 186, or +44 1777 777 878 for people outside the UK.

Eurotunnel's information line is +44 8444 63 00 00.

Were you due to travel by Eurostar this weekend? Has your journey been disrupted? You can email haveyoursay@bbc.co.uk with your experience.

Please include a telephone number if you are willing to be contacted by a BBC journalist.

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